Import Duty & VAT To Europe

VAT will now be applied at your national rate for deliveries to the EU. Import duty on items produced outside the UK will be levied on orders over €150.  As the importer, you are responsible for all import duties, customs, local sales taxes and handling fees. Payment of these may be necessary to release your order from customs on arrival.  Unfortunately we are unable to advise on the amount that this may be.  Any deliveries refused due to non payment of fees, will be destroyed by the courier and therefore will not be eligible for refund. If the importer wishes to return the parcel back to Junior Edition any return fees applied by the courier and HMRC such as return shipping, government charges and handling fees, plus a £15 restocking fee will be deducted from your refund.

 

Dispatch Times

We aim to dispatch all orders within 3 working days and UK priority orders within 1 working day. These times are for dispatch and do not include delivery.

 

Delivery Times

Below are the suggested delivery times for the services we offer (please note that these are suggested only and do not take into account delays caused by delays caused by, evolving Covid-19 measures and increased border checks caused by the Brexit transition.

United Kingdom

Priority DPD (1-2 working days) - Please note we only have collections on Monday-Thursday for next day delivery. Excluding bank holidays.

Standard Royal Mail 2nd Class Signed For (3-7 working days)

Standard Royal Mail Tracked 24 (1-2 working days)

Europe

DPD Road (from 3 working days)

Rest Of The World

Royal Mail International Tracked and Signed (from 10 working days)  

Covid-19 And Brexit

Due to the impact of Covid-19 restrictions and the Brexit Transition Period coming to an end, the cost of international shipping has increased.  We have introduced UPS, Fedex, DHL and DPD as a replacement for many of our non-UK customers and the cheapest is offered at check-out.  Please note the prices below are a guide only and subject to change: 

 

Delivery Prices

United Kingdom

Standard £4.25 / 24 Tracked £6.00 / DPD Next Day (Mon-Thurs collection) £11.50 / Special Delivery £10.00

Mainland Europe  

Zone 1 Belgium, Netherlands, Ireland & Luxembourg

DPD Classic £12.95

Zone 2 France & Germany  

DPD Classic £12.95

Zone 3 Italy, Spain Portugal, Denmark & Sweden

DPD Classic £16.95

USA, Canada

International Mail £27.00

Japan, Korea & Hong Kong

International Mail £33.00

Australia & New Zealand

International Mail £33.00  

Orders over 2KG

Large volume and heavy international orders with a volumetric weight in excess of 2 Kg will be invoiced additional postage costs.  We will always use the cheapest methods of postage and will only charge actual postage costs if this applies to your order.  If at all unsure, please contact us and we can give you a shipping quote.

Volumetric weight is the calculation used to measure the space required on the aircraft for all international courier services.  The calculation is: The length X width X height of the parcel divided by 5000 rounded up to the next 0.5.  The weight of the parcel is rounded up to the next 500g and multiplied by the volumetric weight.

 

Import Duty & VAT Outside The UK

Please note that import duty and VAT may apply for deliveries outside the UK.  As the recipient of our products, you are responsible for all import duties, customs and local sales taxes levied by the country you are shipping to.  Payment of these is necessary to release your order from customs on arrival.  Unfortunately we are unable to advise on the amount that this may be.  Any orders cancelled, returned to sender or refused due to customs fees will be subject to a restocking fee.

 

Undelivered Parcels

We have upgraded our Royal Mail services to tracked and signed in line with our international courier services. Sadly due to the increase in fraudulent claims we can no longer refund, replace or offer store credit when tracking shows that delivery was successful.

 

Ecologi

As an online brand with significant global reach we are responsible for shipping and receiving parcels worldwide, unavoidably creating a measurable carbon footprint.  Where possible, we rely on road delivery services but regrettably it is not currently commercially viable to pass on the significant uplift in shipping costs and delivery times to further reduce air travel. Our shipping methods and delivery partners do however remain under constant review. We now donate to Ecologi to help create a healthier climate, protect biodiversity and help reforestation efforts around the world. All by planting trees! For further information on our company values click here.